XEXPRESS Insurance

IN CASE OF DAMAGES OBSERVED DURING DELIVERY

In order to be valid, the reservations must:

Be written: Stated at the time of delivery, on the receipt presented by the driver...
Be specific: describing the delivery anomalies and the damages incurred by the goods (not exclusively related to the packaging) with the references of the affected parts...
Include one or more photos.
Be comprehensive: only the damages mentioned in the reservations will be considered as existing at the time of delivery.

To renew your order and receive prompt assistance without waiting for the insurer's approval.

Send us a photocopy of the delivery receipt.
Send us a photo of the damage.
Refuse the damaged goods, unless the driver wants to take back the entire order (oppose this and note it on the delivery receipt).

And finally.

If the driver does not want to wait, note it on the delivery receipt or do not sign it.
Never write "undamaged carton"... The carrier immediately relies on this annotation to absolve themselves.
However, many goods are damaged due to improper stacking or excessive compression, leaving no visible trace.
If the driver does not have a receipt or an electronic acknowledgment that does not allow you to make proper reservations,
please inform us through your messaging system.