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Exercising your rights over your personal data

The data you entrust to us is processed by XEXPRESS, with no intermediary for your requests. Details of what we collect, our service providers and retention periods are set out in our privacy policy.

YOUR RIGHTS

You may at any time request:

  • access to your data and a copy of it;
  • the rectification of inaccurate or incomplete data;
  • the erasure of your data, except for data we are legally required to keep (invoices in particular);
  • the restriction of the processing of your data;
  • to object to processing based on our legitimate interest, such as the tracking of our emails or invitations to leave a review;
  • the portability of the data you have provided to us;
  • to withdraw your consent, where processing is based on it.

HOW TO CONTACT US

  • By email: rgpd@xexpress.com
  • By post: X EXPRESS SRL, 510 Leuvensesteenweg, Parc Horizon B3/19, 1930 Zaventem, Belgium

Please state the email address of your account and, if you have it, your customer number. We will only ask you for proof of identity if we have reasonable doubts about your identity.

RESPONSE TIME

We respond within one month of receiving your request. This period may be extended by two months if the request is complex; in that case we will inform you within the first month. This process is free of charge.

COMPLAINTS

If you are not satisfied with our response, you may lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données), rue de la Presse 35, 1000 Brussels (www.autoriteprotectiondonnees.be), or with the authority of your country of residence.