FAQ XEXPRESS

Are the parts for sale genuine and new?

The parts are exactly the same as those you will find at the dealership. They are obviously new and come directly from the manufacturer of your vehicle without exception.

Do you accept returns for parts in case of an error?

Parts will not be accepted for return if you have provided an incorrect reference. If in doubt, before placing an order, you should have the compatibility with your vehicle verified. The technical support team can be reached directly through your account's messaging system. This service is free and guarantees a refund for parts in case of an error.

Are the parts covered by warranty?

The parts are covered by the manufacturer's warranty conditions. To process a claim, you will always be required to provide the invoice for professional installation, vehicle registration document, and the old part that has been replaced.

Why become a member?

Get personalized access to a dashboard summarizing all your orders, quotes, vehicles, and addresses. Enjoy an additional discount on your purchases. Professionals can also request intra-community invoicing (valid VAT number required).

Are the delivery times respected?

The best and non-negotiable delivery time is 24 hours after placing your order. Most of the time, depending on the brand and the time of order, the delivery will be made 48 hours after your order.

I see "48-hour delivery departure," is it reliable?

This timeframe is provided for informational purposes and is subject to factory stock availability. Most of the time, the delivery times are respected, but some parts may be temporarily unavailable. All the necessary details, part by part, are displayed on your management tracking.

Where are you based?

Our administrative and accounting center is located in Belgium. For deliveries in France, Corsica, and overseas territories, the shipments are made from Lesquin (Nord-59). For other destinations, shipments are made from either France or Belgium.

Do you have a lot of stock?

We do not have stock. We exclusively operate on a just-in-time basis based on manufacturer stocks.

Where are the parts physically located?

The parts are primarily located in manufacturer or partner stocks in the Netherlands, Germany, Belgium, Poland, Romania, Italy, France, Japan, South Korea, depending on the brands and types.

Are your prices really competitive?

Without a doubt, we are open to your information or complaints if an online price seems inappropriate to you.

I am a professional in France, what are my advantages?

If you are in France, we offer intra-community billing and payment.

Why are the parts so expensive at the dealership?

Genuine spare parts are captive to the manufacturer. The distribution process is cumbersome and outdated, involving the manufacturer, importer, dealer, and agent. Everyone wants their margin, resulting in an unbearable cascade of costs. Official part prices vary from country to country, so there is always a place where they can be better negotiated. Additionally, many dealerships mark up the manufacturer's recommended prices, creating incomprehensible price discrepancies within the same country.

Which countries do you deliver to?

We deliver to certain countries in the European Economic Area (EEA), the overseas departments and territories (for small parcels up to 20 kilograms), Switzerland, and the United Kingdom (for small parcels up to 20 kilograms).

I am located in the overseas departments and territories, what are the transportation and taxation options?

You can request tax-exempt billing if you have a Colissimo shipment directly to the overseas departments and territories or if you have goods, without size limitations, sent to your freight forwarder in France. In this case, transportation to the freight forwarder is free of charge.

I am in Switzerland, what are the transportation and taxation options?

You can request tax-exempt billing if you have a Chronopost shipment directly to Switzerland or if you have goods, without size limitations, sent to your freight forwarder in France.